TYPICAL CUSTOMER SERVICE AND SERVICE PROVIDER

Does vodacom take their customers seriously? I've been calling since August about a query on my account and no one is calling me back, we are now in November and they are busy debiting my account, do they only care about the money or do they also take customers seriously, they give false and misleading information just to push sales and reach target but can never address queries about the misleading information I don't understand how someone continues to process an upgrade u didnt ask for and still bill you for it but when you call to query u need to contact the whole world and wait for someone to get back to you but they still don't What kind of service is this? Do you take customers seriously? All your people know is they've escalated the matter where are they escalating it to? Overseas via post? This is totally not on how do we get attention from these people I'm now getting very frustrated