****ty Vodacom * Samsung Promotions

Upgraded one of my lines with Vodacom last week to get the s21 ultra mostly because i was told by vodacom 4U clearwater that I would get galaxy buds as the promotion running had been extended for a week. A different online agent had also confirmed this when i had tried to upgrade only but it made sense to get the phone in store. How lucky was i - so i thought.

Fast forward - i have been dealing with Samsung to check why i have not received any comms from them indicating when i would receive my buds only to realize that Vodacom misrepresented the promotion. The top of the range phone in the series was the only one not included in the extension.. Yes this is ****ty marketing from Samsung and I have complained about this separately but Vodacom incorrectly made me buy a phone linked to a reward. I am terribly ****ed at the moment and have the following options:

1 - I return the phone and cancel the contract as the information given to me was wrong.

2. Vodacom give my galaxy buds pro and we call it square.

3. Vodacom deals with Samsung directly and get me my buds.

Either way, I am appalled that 2 whole mega corporations can be so operationally clueless.