****ty service from Vodacom and sinrite

On the 1st of June I took a contract phone with Vodacom Alberton City next to Game the consultant Puseletso was assistng me. The number I took the contract with ***) I couldn't use on the phone as I was using the Sim on my other phone. Puseletso then gave me a prepaid Sim ***) for usage and to be the insured number on the very same day, submitted the necessary documents.

On the 21st of July I got ******, they took my phone. I opened the case on the 22nd (made an affidavit, got itc number, case number). On the 23rd of July I went to the Vodacom shop to claim insurance on my phone. The consultant from sinrite Katlego had asked me to ask Puseletso to send an email trail of the request to change insurance from tge contract number to the prepaid number. Puseletso said he had sent the email, Katlego says sinrite lost all mails so they can't proceed my claim. I have been sent from piller to post by both Puseletso and call center agents from sinrite. Even the manager (Ashlyn) from the Vodacom store was not kind to help me but treated me like someone who didn't know her story. I have been paying both my contract and insurance since day one and there is not a day I missed a payment, I have also been using the prepaid Sim given to me by Puseletso since the first day until It got ******, I don't understand why I can not have my claim approved. Is it because I am a black woman!? I find both the Vodacom consultants and sinrite agents unprofessional who are not willing to help customers. Whatever the problems sinrite is facing is not my fault, I am paying with my money and I should be served right as the customer. Rather they pay me back all my money since they not willing to approve my claim and give me a new phone. I am having a good mind to take matters in my own hands!! Puseletso has been making me a fool claiming he can't resend all email trails due to the motherboard of his computer not working still not my ****ing problem, the guy was using his personal email address to sent those mails and I am a hundred percent sure you can access your previous mails on your email on any device. This clearly shows that Vodacom is used to *****ing people and *****ing from the customers, we all know that people who work at these shops they take unfetched phones for themselves. I think that's what they have done to me so they now busy lying to me that they can't proceed my claim busy giving me ****ty excuses which got nothing to do with me to stop me from taking legal action. They are *******!!