****ty service

I was mislead by a vodacom consultant. My contract ends now end of November and I called the cancellations department to cancel the contract when it ends and I stated my reasons, I was paying a lot for data. The consultant then made me an offer for a My Red 1 Gig package with an extra 10Gig free. On my current package, I receive 10Gigs per month anyway. I accepted it because the total premium was far less than what I’m currently paying. Following week on Monday, I received a call from the verifications department to verify everything before dispatching the phone to me, only for the lady to verify that the 10Gig is only valid for 7 days. I asked her to verify this info with her colleague who made me this offer and they should get back to me. None of them did, it was a Monday. On Wednesday I followed up and I was redirected to the after sales department. The consultant who assisted me there assured me that he sent an e-mail to the guy who made me an offer to call me urgently. Today I followed up again because no one bothered to call me and after sales confirmed that the order had been cancelled. No one told me anything about canceling, it was done without my information. I then told her that I want to lodge a formal complain and she put me through to cancellations and said I should ask for a team leader. There I was told that the team leader would call me back, I insisted that I be put through but I was told that consultants are not allowed to do that. I asked for the team leader’s direct line or email address but I was told I cannot be given that too. I’ve been a vodacom customer for a couple of years now and it awes me that I cannot contact a team leader directly to lodge a complaint. I was told that I should expect a call back in 30 minutes, it was 15:22 when I made the call, it’s 16:37 and still no call. Which is why I wanted to either be through to this team leader or get their direct cause vodacom was employees aren’t good at returning calls. You guys suck!!!