****ty Service

Vodacom is one of the ****tiest service providers. I have not had a fiber connection since the 22nd of October, right now they do not want to cancel my contract so I use a service provider that can actually help. Their staff and technicians are all ineffective and clueless. I don't know how many calls I made to their useless contact center to try and get help. How can you want to withhold a client when you are not providing a service to them? is that even ethical?