sM
sarfaraz M
1 reviews | Active since Jan 2019
07 Dec 2021, 12:39
****ty sales Vodacom
I have been waiting since the black Friday for my by contract(600GB for R299) to start as i am getting married and one of the 1st thing i was planning to do was stream our nikkah and when we move to our place to have data.
I went in-store to the vodacom store to sign up, up to today from black Friday prior weeks still waiting them to contact me as their systems have been offline or they busy.
I tried signing up online only to get calls from the sales agent after the deals have expired.
I finally met Yusuf from Chatz Connect which completed the application for me, asked me for all my details and documents which i sent through, see reference numbers below, there was some issues on the system which then he tried calling and escalating, i also tried before and after which i tried calling yesterday again , which i was transferred from one department to another some even just being told they taking a look and then transferred with no warning .
Can someone please get someone competent that knows what is happening to contact me.
Here are some of the reference numbers :
***498118
Helpful (0)
Replies (12)0
Replies (12)
Vodacom's replyOfficial
07 Dec 2021, 14:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Dec 2021, 14:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
sM
sarfaraz M's updateReviewer Update
10 Dec 2021, 09:13Its been +- 72hours and still have not heard anything from your consultants
what are your turn around SLAs ?
what are your turn around SLAs ?
sM
sarfaraz M's update10 Dec 2021, 09:13
Reviewer Update
Its been +- 72hours and still have not heard anything from your consultants
what are your turn around SLAs ?
what are your turn around SLAs ?
sM
sarfaraz M's updateReviewer Update
10 Dec 2021, 15:20So I got a call or lets say Vodacom customer called did not even last more than 3 seconds and then put down.
Call was at 15:13 @ 10/12/2021 lasted 3 seconds and they put down , tried calling immediately back which you get the automated voice response.
Can you please check who called me now and did not let it ring for longer than 3 seconds (should I give them the benefit of the doubt and say the customer care agent had a issue with their phone but then why did they not call back, or should I just assume that this is Vodacom as a company is and forget about this)
please advise
Call was at 15:13 @ 10/12/2021 lasted 3 seconds and they put down , tried calling immediately back which you get the automated voice response.
Can you please check who called me now and did not let it ring for longer than 3 seconds (should I give them the benefit of the doubt and say the customer care agent had a issue with their phone but then why did they not call back, or should I just assume that this is Vodacom as a company is and forget about this)
please advise
sM
sarfaraz M's update10 Dec 2021, 15:20
Reviewer Update
So I got a call or lets say Vodacom customer called did not even last more than 3 seconds and then put down.
Call was at 15:13 @ 10/12/2021 lasted 3 seconds and they put down , tried calling immediately back which you get the automated voice response.
Can you please check who called me now and did not let it ring for longer than 3 seconds (should I give them the benefit of the doubt and say the customer care agent had a issue with their phone but then why did they not call back, or should I just assume that this is Vodacom as a company is and forget about this)
please advise
Call was at 15:13 @ 10/12/2021 lasted 3 seconds and they put down , tried calling immediately back which you get the automated voice response.
Can you please check who called me now and did not let it ring for longer than 3 seconds (should I give them the benefit of the doubt and say the customer care agent had a issue with their phone but then why did they not call back, or should I just assume that this is Vodacom as a company is and forget about this)
please advise
sM
sarfaraz M's updateReviewer Update
10 Dec 2021, 15:37Thank you forever Read this And got Randal to call back, will be waiting positive feedback
sM
sarfaraz M's update10 Dec 2021, 15:37
Reviewer Update
Thank you forever Read this And got Randal to call back, will be waiting positive feedback
sM
sarfaraz M's updateReviewer Update
15 Dec 2021, 10:05Hi
Any update on this its been 72hours no feedback ?
Any update on this its been 72hours no feedback ?
sM
sarfaraz M's update15 Dec 2021, 10:05
Reviewer Update
Hi
Any update on this its been 72hours no feedback ?
Any update on this its been 72hours no feedback ?
sM
sarfaraz M's updateReviewer Update
21 Dec 2021, 11:52Hi
Its been 10 days and no feedback, Randal guaranteed me he would call back.
yet no calls or emails
Its been 10 days and no feedback, Randal guaranteed me he would call back.
yet no calls or emails
sM
sarfaraz M's update21 Dec 2021, 11:52
Reviewer Update
Hi
Its been 10 days and no feedback, Randal guaranteed me he would call back.
yet no calls or emails
Its been 10 days and no feedback, Randal guaranteed me he would call back.
yet no calls or emails
sM
sarfaraz M's updateReviewer Update
23 Dec 2021, 08:5812 Days and counting of still no feedback , is there anyway for me to escalate
sM
sarfaraz M's update23 Dec 2021, 08:58
Reviewer Update
12 Days and counting of still no feedback , is there anyway for me to escalate
sM
sarfaraz M's updateReviewer Update
03 Jan 2022, 10:04Almost a month and guess i should have expected empty promises from Randal at vodacom not a single update
sM
sarfaraz M's update03 Jan 2022, 10:04
Reviewer Update
Almost a month and guess i should have expected empty promises from Randal at vodacom not a single update
sM
sarfaraz M's updateReviewer Update
03 Jan 2022, 11:45Heads up giving you till the end of the week to respond to me via email atleast as proof that there is movement with this complaint or i will be lodging a complaint with icasa
sM
sarfaraz M's update03 Jan 2022, 11:45
Reviewer Update
Heads up giving you till the end of the week to respond to me via email atleast as proof that there is movement with this complaint or i will be lodging a complaint with icasa
sM
sarfaraz M's updateReviewer Update
06 Jan 2022, 15:49I have received a call from the one of the advisors , and was advised i would get feedback soon, will wait and hear
sM
sarfaraz M's update06 Jan 2022, 15:49
Reviewer Update
I have received a call from the one of the advisors , and was advised i would get feedback soon, will wait and hear
sM
sarfaraz M's updateReviewer Update
10 Feb 2022, 15:261 month later update
Contacted by agent was advised everything will be sorted, gave my details again to yusuf application is pending as vodacom having an issue for 3 weeks applying batches.
Contacted by agent was advised everything will be sorted, gave my details again to yusuf application is pending as vodacom having an issue for 3 weeks applying batches.
sM
sarfaraz M's update10 Feb 2022, 15:26
Reviewer Update
1 month later update
Contacted by agent was advised everything will be sorted, gave my details again to yusuf application is pending as vodacom having an issue for 3 weeks applying batches.
Contacted by agent was advised everything will be sorted, gave my details again to yusuf application is pending as vodacom having an issue for 3 weeks applying batches.
sM
sarfaraz M's updateReviewer Update
01 Mar 2022, 10:27Sorted last week (after +-3months) , after numerous follow up calls , Thank you to those that assisted
sM
sarfaraz M's update01 Mar 2022, 10:27
Reviewer Update
Sorted last week (after +-3months) , after numerous follow up calls , Thank you to those that assisted