1 reviews | Active since Oct 2012
****ty Network *********** Employees!!
<p>Vodacom what a ****ty network with *********** employees, have been a loyal customer for more than 12 years but I now think it's time to part ways Enough!! Okay so yesterday I checked balances which said I have 244 talking points so this morning I recharged with R55 so that can earn me 6 points which will make my total points 250 which the plan was to exchange it for 250mb data. After recharging I get an sms that said I earned 6 talking points. I then try to exchange those "now" 250 points to data, but then that wasn't happening because to my surprise I still have the 244 points the one I had yesterday before I recharged this morning. I switch my phone on & off hoping that will help update it but it didn't help. I call their customers care the *********** Bongane tells me the talking points will only be reflecting after 24 hours
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
