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Precious N
1 reviews | Active since Jun 2016
07 Nov 2024, 12:54
****ty network and unfulfilled contract obligations
I took out a home internet router with Vodacom network has been bad since after covid I have complained multiple times they are very quick to close a ticket without assisting. My internet speed is below 1 and when I request they cancel my contract they want me to pay the remaining premiums even though they are failing to fulfil their contractual obligations. Now their recent excuse is that I need to book in the router for repairs when it’s working and they clearly indicated one year ago that the problem is the overload on the existing towers in my area.. Vodacom is a ****ty service provider and would never recommend it to anyone I regret the day I took out a contract with them.
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Replies (3)
Vodacom's replyOfficial
07 Nov 2024, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Nov 2024, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Precious N's updateReviewer Update
07 Nov 2024, 20:20I hope that assistance is to cancel my contract with immediate effect without making me pay remaining premiums when you are at fault
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Precious N's update07 Nov 2024, 20:20
Reviewer Update
I hope that assistance is to cancel my contract with immediate effect without making me pay remaining premiums when you are at fault
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Precious N's updateReviewer Update
12 Nov 2024, 16:34As per our telephonic conversation I confirmed that I have been contacted and told to have the router booked even though it is not faulty because they are unable to confirm why I've had bad signal for over a year..
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Precious N's update12 Nov 2024, 16:34
Reviewer Update
As per our telephonic conversation I confirmed that I have been contacted and told to have the router booked even though it is not faulty because they are unable to confirm why I've had bad signal for over a year..