CN
Chenay N
1 reviews | Active since Feb 2018
17 Jul 2019, 05:32
****ty company!
Your company deserves a 0 star rating.
My query is still unresolved and guess what! My blady bill is sky high!
Vodacom has the ****piest customer service and social media team. You falsely sold me an upgrade.
Also, you charged me an upgrade fee.
The sales agent sold me a bunch of lies and omitted very important info.
If you fail to cancel this contract I will take the matter further.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
17 Jul 2019, 07:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jul 2019, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
CN
Chenay N's updateReviewer Update
17 Jul 2019, 09:29Thank you for the generic response!
****ty service!!!
****ty service!!!
CN
Chenay N's update17 Jul 2019, 09:29
Reviewer Update
Thank you for the generic response!
****ty service!!!
****ty service!!!
CN
Chenay N's updateReviewer Update
17 Jul 2019, 12:38I’ll be taking this matter to the ombudsman should no one address and resolve my complaint by COB today.
CN
Chenay N's update17 Jul 2019, 12:38
Reviewer Update
I’ll be taking this matter to the ombudsman should no one address and resolve my complaint by COB today.
Vodacom's replyOfficial
18 Jul 2019, 11:49 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Jul 2019, 11:49
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,