1 reviews | Active since Dec 2015
Two Years - No Invoice?!?!?!?!?!?!?!?
<p>I have struggled for TWO YEARS to get Vodacom to send me ALL my tax invoices for our company account.</p> <p>After one year, I got the Invoices AND s statement (arent I lucky). Alas, another year has gone by and I still do not get the third Invoice. No-one at Vodacom can explain this or sort this problem, (which obviously needs the brain powers of Einstein and Hawkins combined) nor can or have they even tried. I get two of the three Invoices, but not the third. How absurd is this? WHY, when all three numbers form part of ONE account? It is absolutely ridiculous!</p>
Quick Update; Sibongile at the call center sent me my Invoice. Now we wait for next month when this will all start again..........................
Quick Update; Sibongile at the call center sent me my Invoice. Now we wait for next month when this will all start again..........................
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note***
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note***
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
No-one has contacted us to date...
And, guess what? I've had to contact Vodacom AGAIN for our Invoices! I tried Live Chat, and got booted off three times. I tried the business, corporate and personal contact numbers for TWO hours before I was assisted.
How are they still in business when their customers obviously do not matter to them - only the money we spend with them.
No-one has contacted us to date...
And, guess what? I've had to contact Vodacom AGAIN for our Invoices! I tried Live Chat, and got booted off three times. I tried the business, corporate and personal contact numbers for TWO hours before I was assisted.
How are they still in business when their customers obviously do not matter to them - only the money we spend with them.
Still no contact.....................................
Still no contact.....................................