Two Weeks Without a Network - Vodacom's Worst Nightmare! eSIM bad idea!

Vodacom has completely disregarded its customer for over two weeks. My eSIM network has been down since 19 July 2024, despite numerous attempts to resolve the issue through their call centre, chatbot, and physical store (Vodacom4U Fourways). The store agent was unhelpful and the call centre provided automated responses. This is unacceptable service from a major telecommunications provider. I demand immediate resolution and compensation for the inconvenience caused.