two weeks waiting for number port

I have spent two weeks trying to port my number from my old service provider to Vodacom. The sale at Vodacom took five minutes. After sale service does not exist. Everyone at the call center puts me through to another department. Head office puts me through to the call center. I have been into two branches where there is an excuse, but no number porting. I have spent hours on the phone, waiting for consultants who appear unable to help me. I cannot insure my phone, or load data or airtime until this number port takes place. Vodacom will be held legally responsible if something happens to my phone in this time! Also sick of hearing the same song over and over and over again.