Two weeks of Frustration
<p>On the 30th of Septemeber I called Vodacom customer care for assistance with migrating my contract plan to a new plan as I as was being billed too much on the open plan contract. I was told that the migration was successful and that it wpuld take at least 24 hours for my line to be activated under the new top-up plan. </p> <p> </p> <p>It's now been two weeks that I haven't been able to use my cellphone internet and access my cellphone banking. I have called customer care for more than 10 times trying to resolve this problem and no one has been able to assist me. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Vodacom
Thank you for helping in escalating my query. I did receive a call from genltman from your Solutions department who advised that my problem should be resolved within 24 hours but I'm still experiencing the same problems.
I was also advised that since I have requested a migration I will have to ensure that I load airtime in order to access cellphone banking as well as any other USSD codes that require billing. I loaded R55.00 airtime and 100MB of data for that purpose and yet when I check my balances they refelct that I have R0.00 airtime and 0MB data.
I am now confused as to what I am supposed to do.
I cannot being to express my level of frustration at this point. I have been a loyal customer for more than 8 years and I have never had such problems. I live far from my family and not being able to use my cellphone banking in a great inconvenience.
I would like to get this issue resolved as soon as possible as I have no desire to changing my service provider but at this point I feel like it is the only option I am left with.
Dear Vodacom
Thank you for helping in escalating my query. I did receive a call from genltman from your Solutions department who advised that my problem should be resolved within 24 hours but I'm still experiencing the same problems.
I was also advised that since I have requested a migration I will have to ensure that I load airtime in order to access cellphone banking as well as any other USSD codes that require billing. I loaded R55.00 airtime and 100MB of data for that purpose and yet when I check my balances they refelct that I have R0.00 airtime and 0MB data.
I am now confused as to what I am supposed to do.
I cannot being to express my level of frustration at this point. I have been a loyal customer for more than 8 years and I have never had such problems. I live far from my family and not being able to use my cellphone banking in a great inconvenience.
I would like to get this issue resolved as soon as possible as I have no desire to changing my service provider but at this point I feel like it is the only option I am left with.