JV
Juan V
1 reviews | Active since Jul 2018
27 Sept 2019, 18:34
Two weeks, many promises, still not resolved
Been struggling for 2 weeks to get Vodacom to resolve an issue on my line. My data connectivity stopped working on 18 September on my cellphone. Have been to a Vodashop, have been phoning their call centre, only to be told that it has been escalated to the technical department. Was promised yesterday that the technical department will phone me today, and the agent promised to phone me at 15:00 to confirm that it has been resolved. No one phoned. Seriously considering porting my number to another provider.
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Vodacom's replyOfficial
28 Sept 2019, 12:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Sept 2019, 12:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JV
Juan V's updateReviewer Update
01 Oct 2019, 15:02No consultant contacted me. I had to phone them again. Still not resolved!
JV
Juan V's update01 Oct 2019, 15:02
Reviewer Update
No consultant contacted me. I had to phone them again. Still not resolved!