Two weeks later still in the same boat

<p>Please can someone actually help me? I've posted 4 times on your wall, complained twice on hello peter yet I'm still without my phone, no quote break down or a response from anyone. Last week Friday I just excepted that you are unwilling to help me and that I won't be able to get my phone fixed. I was contacted by vodacom to say that my R7700 quote for a cracked screen has been rejected by the insurance resulting in me having to downgrade to a phone that cost up to R7000(s7 edge cost R13400). I don't understand how can a screen be this expensive, I don't understand why I can't just pay in 700 extra and have my phone fixed. These were what my complaints were about last week. On Monday I was at vodacom Paarl, after receiving a SMS saying it's on its way I need to bring my ID(received this SMS on Friday). When I got there at 9am my phone was not at the shop. This was a complete waste of my time having to travel to the mall. I was told that the courier would arrive latest by 2pm. I decided to leave it on Monday and rather just pick it up on Tuesday. Yesterday I received a SMS with a new job number, so now for some reason my phone is back at the repair center. I have now waited since Wednesday 15 march. 2 weeks later I still don't know what the heck is happening. You have caused such a big inconvenience. Every person I call or speak to doesn't seem to know what is going on? Ps if you call and I don't answer, I'm using a old phone with a broken speaker(you never seem to have any loan phones). Can someone actually help me sort this out?</p>