SS
Stefanie S
1 reviews | Active since Apr 2020
07 Apr 2020, 23:23
Two weeks... and waiting for paid fibre
We have been struggling to get them to put our fibre line back on for two weeks now. Our account is up to date but our line was suspended for some reason. We are phoning in every day and each time it's a different story. Everyone is sending emails and letting who ever phone is but nothing is happening. I understand it's lockdown and staff is less and service is weaker but this is unexpected, as I work from home and my part time business I am loosing clients because of not having working internet. This is making me furious as we have never had such bad service from vodacom before.
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Replies (2)
Vodacom's replyOfficial
08 Apr 2020, 08:30Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Apr 2020, 08:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SS
Stefanie S's updateReviewer Update
08 Apr 2020, 13:51Hi Vodacom. I'm struggling to believe that someone will be phoning me as it's this is not the first time empty promises like this has been made.
Nobody phoned me yet, and nobody will phone me as my info has apparently been send to team lesders, managers or what ever and still no response on what is going on. One day they tell me fhe line is suspended the next day I have to wait 24 hours then everything should be back to normal and the after that suddenly there is no trace of anyone trying tk fix my line.
So I don't even know the story myself anymore.
SR***
This is the last tipe of reference number I had. Please provide me with answers before 17:00.
Thank you
Nobody phoned me yet, and nobody will phone me as my info has apparently been send to team lesders, managers or what ever and still no response on what is going on. One day they tell me fhe line is suspended the next day I have to wait 24 hours then everything should be back to normal and the after that suddenly there is no trace of anyone trying tk fix my line.
So I don't even know the story myself anymore.
SR***
This is the last tipe of reference number I had. Please provide me with answers before 17:00.
Thank you
SS
Stefanie S's update08 Apr 2020, 13:51
Reviewer Update
Hi Vodacom. I'm struggling to believe that someone will be phoning me as it's this is not the first time empty promises like this has been made.
Nobody phoned me yet, and nobody will phone me as my info has apparently been send to team lesders, managers or what ever and still no response on what is going on. One day they tell me fhe line is suspended the next day I have to wait 24 hours then everything should be back to normal and the after that suddenly there is no trace of anyone trying tk fix my line.
So I don't even know the story myself anymore.
SR***
This is the last tipe of reference number I had. Please provide me with answers before 17:00.
Thank you
Nobody phoned me yet, and nobody will phone me as my info has apparently been send to team lesders, managers or what ever and still no response on what is going on. One day they tell me fhe line is suspended the next day I have to wait 24 hours then everything should be back to normal and the after that suddenly there is no trace of anyone trying tk fix my line.
So I don't even know the story myself anymore.
SR***
This is the last tipe of reference number I had. Please provide me with answers before 17:00.
Thank you