HR
Henry R

1 reviews | Active since Jul 2014

13 Mar 2018, 15:13

Two weeks, and I still haven't received my order

Placed an order online with Vodacom, it is two weeks now and I still haven’t received my order. I phoned Vodacom five times already and each time they tell me that according to RAM couriers my order will be delivered the same day! So please Vodacom, sort out the problem with RAM couriers because you said it will be delivered within 5 days!!!

0
Replies (2)
Vodacom
Vodacom's reply13 Mar 2018, 15:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Mar 2018, 11:58
Official

Good day

We regret taking note of your experience.

Thank you for allowing me to assist and conforming that this matter is now resolved.

We apologise for any inconvenience caused.

Regards

Moddy