DH
Dan H
1 reviews | Active since May 2020
04 May 2025, 19:02
Two Weekends in a Row - Poor to No Network!!!
Second review in a week - does the Eastern Cape Network team do any work? Last weekend we had terrible network issues, where we live, and now the network has dropped this weekend (and a couple of times during the week).
I wrote a review about last weekend, spoke to a representative on Tuesday - no improvement. Now we dealing with the same issues again.
Again I ask - does the Eastern Cape Network team do anything? And again I want to log a serious complaint against Neville Townsend and the EC Network team for poor customer service and overall lack of service delivery.
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Replies (1)Vodacom's replyOfficial
05 May 2025, 07:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 May 2025, 07:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
