DH
Dan H

1 reviews | Active since May 2020

04 May 2025, 19:02

Two Weekends in a Row - Poor to No Network!!!

Second review in a week - does the Eastern Cape Network team do any work? Last weekend we had terrible network issues, where we live, and now the network has dropped this weekend (and a couple of times during the week).

I wrote a review about last weekend, spoke to a representative on Tuesday - no improvement. Now we dealing with the same issues again.

Again I ask - does the Eastern Cape Network team do anything? And again I want to log a serious complaint against Neville Townsend and the EC Network team for poor customer service and overall lack of service delivery.

0
Replies (1)
Vodacom
Vodacom's reply05 May 2025, 07:45
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team