Two upgrades by rewards agent and only one done.

Recently I was contacted by a rewards agent. He advised I have some upgrades available, so I choose to upgrade two out of the many contracts I have with Vodacom, one being an LTE home internet line and the other being a mobile device. I received the LTE device but never received the Mobile device and when I contacted vodacom they advised my mobile was not upgraded, vodacom please investigate and advise.

Please listen to the call when I updated my devices, im putting the LTE number as my reference as I received that device.