Two upgrade blunders

<p>I was contacted by Vodacom service provider on 15/8/2016 because my contract was due for upgrade. The gentleman from Vodacom conducted the deal over the telephone and sent me the details of the upgrade. I would have received 2 handsets -Samsung galaxy J1 Ace. The gentleman told me they will contact me from the courier company to arrange for delivery within 5 working days. I did the upgrade together with my wife's upgrade on the same phonecall. The next week Wednesday, they delivered my wife's phone but not mine. I then phoned to find out what the situation was. After trying 3 times to speak to a consultant and holding on for about 32 minutes, I gave up and hung up the phone. I tried again about an hour later and eventually spoke to a consultant, who gave me a tracking number. I then contacted the courier service and was informed that they tried contacting me but couldnt get a hold of me. When I asked them what the number is that they were given, they gave ********** , a number that I had about 12 years ago that is not active anymore (a vodacom number). I contacted Vodacom again to find out what I should do. They then informed me that the deal was cancelled and that they were waiting for a cancellation number before I could try again to upgrade. They never gave any feedback as to what was happening - I would have probably waited till now for the device.</p> <p>On 29 August I was contacted by Elite mobile, informing me that my contract was due for upgrade. I then went through the whole story again, but this time the same deal was not available anymore for the two handsets - I had to choose a different device. There was no dual telephone deals available on the new months dealsheets. So I lost out on the original deal. I then decided to go for a 10" tablet on the 5 gigabyte data plan. I was sent the contract details, once again with an agreement that the device would be delivered within 5 working days. When the device was still not delivered today and I wern't contacted by the courier yet, I decided to try and get hold of Elitemobile. After a few attempts I got hold of someone and they informed me that the deal was cancelled because there was already an upgrade done on that number. In other words, the previous upgrade information as still not updated on the system. Once again, I wasnt kept on height with what the situation was. everything just happened without any communication whatsoever. Now I would just like to know, how am I supposed to resolve this issue? I dont know if they have already changed my contract to a new rate or a different type.What surprise am I going to get on my bill at the end of the month?</p>