SJ
Susan J

1 reviews | Active since Oct 2017

03 Oct 2017, 10:42

Two Phone Contracts Taken Out On My Name

Rather go prepaid than having a cellphone account at VODACOM. I have had a 500MB data contract with Vodacom for almost 2 years, with a monthly subscription of R119. In August I was debited with way more, afterwhich I logged into My Vodacom, to see 2 new numbers on my name. I phoned 082 111 and was told that the 2 contracts were opened in VODACOM shops, one in August and 1 a week later beginning of September. I was told that they can 'see how it happened' and it will be closed within 24 to 48 hours. It is 3 weeks later, the accounts and my debit order is growing! As it is linked to my '1 and only original contract', I can not cancel the debit order??? How can I close these accounts and get refunded from Vodacom for the debit orders already deducted? I thought proof of ID, residence, work address, bank statements etc are needed to open accounts....Inside job I guess....

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Replies (2)
Vodacom
Vodacom's reply03 Oct 2017, 11:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Oct 2017, 10:08
Official

Good day,

This query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian