1 reviews | Active since Oct 2017
Two Phone Contracts Taken Out On My Name
Rather go prepaid than having a cellphone account at VODACOM. I have had a 500MB data contract with Vodacom for almost 2 years, with a monthly subscription of R119. In August I was debited with way more, afterwhich I logged into My Vodacom, to see 2 new numbers on my name. I phoned 082 111 and was told that the 2 contracts were opened in VODACOM shops, one in August and 1 a week later beginning of September. I was told that they can 'see how it happened' and it will be closed within 24 to 48 hours. It is 3 weeks later, the accounts and my debit order is growing! As it is linked to my '1 and only original contract', I can not cancel the debit order??? How can I close these accounts and get refunded from Vodacom for the debit orders already deducted? I thought proof of ID, residence, work address, bank statements etc are needed to open accounts....Inside job I guess....
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day,
This query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Good day,
This query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
