Two months phone soft locked

I have been a client of Vodacoms for almost 15 years now, and this is the worst service I have ever received. <br> My Phone was ****** in May, and I reported it ******, blocked the line and then did a sim swop two days later. <br> Unfortunately for me, the ****** phone was used in the two hour space while i was on stage at an event, before I realised it was missing. This means I incurred charges that I didn't know about and just carried on with my usage, until I was alerted to high data costs. <br> <br> Vodacom soft locked my phone, and it took two weeks of me requesting an itemised bill to prove that the bill of R18000 that they were claiming was not due to my personal usage. Another three weeks of investigation was done and they came back to me with no conclusion except to say that there is no fault on my line, so I'm liable for the charges. <br> <br> I escalated the matter and they say it went to their Forensic department, its a whole month now and still nobody in the call centre has been able to help me. I have been without my business phone now for a full two months, heading to month three. No investigations are being done, and i am being sent from pillar to post, with a new reference number weekly.