Two months, no resolution, little feedback

More than 6 weeks ago I wrote a review about the ****py signal from the Leopards View (Old Zebra Lodge) tower. After several weeks of BS and being given the run around by *********** staff, a great young man visited who was amazed at how the signal kept dropping.

I informed him that all the lodges had similar issues with both voice and Internet signal. Since then, not a word. No tower upgrade and no improvement. Everybody complaining or, actually given up complaining!

He called a few people at the time and was assured that the tower was to be upgraded and extended for greater range.

Just now I received two SMSs to say Vodacom is pleased to tell me that the two calls have been closed. "We trust you had a great experience" ????????? Really?

THAT is NOT how customer service works! Surely you ASK the client if it has been resolved first?

Firstly there is no resolution of the problem whatsoever!

Secondly, the problem occurs less than it did say 5 weeks ago but having to STILL power on and off your router 20 times a day is more than annoying. If I was the only one, I could understand the lack of service.

Thirdly, the amount of daily purchased bandwidth that I have been unable to use even when I stayed up until midnight in a vain attempt to use it is MORE THAN irritating! Significantly irritating - enough to go to ICASA or whoever!