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Shawn D
1 reviews | Active since Nov 2018
08 Jan 2023, 17:26
Two months and upgrade still not complete
Did an upgrade the second week of November 2022. Alcatel home router and 500GB day and 500GB night data. The upgrade has still not been concluded/activated as they don’t have the routers….on back order. BUT if I cancel the order and take an uncapped data line (throttled speed) THEN the router is in stock.
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Replies (2)
Vodacom's replyOfficial
08 Jan 2023, 21:34Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jan 2023, 21:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Shawn D's updateReviewer Update
14 Jan 2023, 09:57So it gets better! Received the router after a two month wait but I HAVE TO WAIT TWO WEEKS FOR THE DATA TO KICK IN. CALL CENTRES CANT HELP AND THE SUPERVISORS DONT CALL BACK. VODACOM YOU’RE DOING IT WRONG!
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Shawn D's update14 Jan 2023, 09:57
Reviewer Update
So it gets better! Received the router after a two month wait but I HAVE TO WAIT TWO WEEKS FOR THE DATA TO KICK IN. CALL CENTRES CANT HELP AND THE SUPERVISORS DONT CALL BACK. VODACOM YOU’RE DOING IT WRONG!