Two months and still no transfer of ownership

<p>I took all relevant documents, filled in and signed to Vodacom Shop in Menlyn Pretoria in mid May 2016 for the transfer of ownership of a line from my fathers name to my name. At the time the account was in arrears so i was told that although i had been approved to takeover the line the balance would have to be settled before the transfer could be processed. A few days later the balance was setteled and as instructed by Charmaine at Vodashop i called in to let her know to please process the transfer and activate the line in my name. Over the phone she said that she would process the transfer as requested. Two months later the line is still under my fathers name and debit orders are still being deducted from his account instead of mine. The fact that my request was not carried out and still after two months the line is not in my name after being approved unacceptable. </p>