MJvv
Mark Janse van vuuren

1 reviews | Active since Sept 2011

03 Mar 2023, 12:20

Two lads, exceptional operators and a HUGE asset to Vodacom.

This shout out goes to two lads. The first lad assisted me on Sunday 22 January 2023. We spent around 3 hrs in getting my 5 contacts sorted one being a new contract and the other two being upgrades. Sadly I do not recall his name and I should have given a thank you shoutout immediately but you know who you are as I am sure we must have had the longest interaction than you would normally would with a client. Now that was service way beyond my expectation and he really is an asset to Vodacom, client service being impeccable. The second shout out goes to Siswe, Yesterday I called as I received a text stating that from June one of my contracts price would increase. However the link provided to see more information is broken and just says forbidden. Therefore I called in to enquire and was extremely lucky to have Siswe assisting me, another amazing experience, extremely patient and really thorough. Thank you Siswe I trust that Vodacom values the two of you lads, both an exceptionally good asset for Vodacom Thank you lads, for making our interaction so positive and positive. Both be blessed abundantly in all things good.

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Replies (1)
Vodacom
Vodacom's reply03 Mar 2023, 12:40
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team