Two days to process an upgrade

<p>Good Morning </p> <p> </p> <p>I called in yesterday to request an upgrade on my current contract. I spoke to a gentleman by the name of Hope. afterm spending 45 min on the phone with him my query was still not sorted out., He told me the system was down and that he would get back to me within half an hour. Almost 24 hours later and still nothing from him. </p> <p> </p> <p>I wanted my new unit today and I can see that wont be happening. </p> <p>Please can someone from your upgrade management department advise what is going on and I would like my unit delivered today as promised by Hope yesterday </p> <p> </p> <p>Regards </p> <p>Laken Bouwer </p>