Two days to get a correct account number

Vodacom disconnected mine and my kids lines following non payment of my account following the theft and cancellation of my credit card. I contacted them with my new CC details and asked for my account number so I could pay the shortfall and get the lines reconnected. Long story short but it took all of two days to get a correct account number from them. The first number was not recognized by my bank so I tried again and they insisted it was correct. The third operator then said try a back slash or a hyphen. On the 6th attempt they said try a capital at the front and a minus sign. This one eventually worked. But being Friday afternoon was told they could only reconnect the next working day! In this day and age I have never witnessed such shocking service from such a large business. I also would have thought that after several years of paying on time for 5 phones a simple call saying there was an issue with my payment would have been better. I will be reviewing and canceling all my contracts at the earliest convenience even if it requires paying penalties because they don't deserve my custom.