1 reviews | Active since Oct 2016

25 Oct 2016, 12:06

Two days and still not connected

<p>I went into the Brooklyn Vodacom shop to get a new contract as my old phone was broken. With it came a new, smaller SIM card. To keep my number, they needed to do a SIM swop. ("It takes up to 4 hours, but usually its quick. Should be done before you get home!")</p> <p> </p> <p>7 calls and another visit to that shop later and I'm still not activated. I can't receive work related calls, log in to Google, do my banking, communicate on WhatsApp as everything needs to go through a mobile number first!</p> <p> </p> <p>In today's day and age, not being active on a mobile network is like not existing. My clients are not going to wait around until they can get hold of me, they're just going to try the next guy.</p>

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Replies (1)
Vodacom
Vodacom's reply25 Oct 2016, 13:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team