Two days and still not connected
<p>I went into the Brooklyn Vodacom shop to get a new contract as my old phone was broken. With it came a new, smaller SIM card. To keep my number, they needed to do a SIM swop. ("It takes up to 4 hours, but usually its quick. Should be done before you get home!")</p> <p> </p> <p>7 calls and another visit to that shop later and I'm still not activated. I can't receive work related calls, log in to Google, do my banking, communicate on WhatsApp as everything needs to go through a mobile number first!</p> <p> </p> <p>In today's day and age, not being active on a mobile network is like not existing. My clients are not going to wait around until they can get hold of me, they're just going to try the next guy.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
