AB
Anje B
1 reviews | Active since Aug 2024
21 Aug 2024, 09:33
Two and a half months, no feedback!
Have been with Vodacom many years. Upgraded 2 years ago, telephonically through a Vodacom agent and asked for a 24 month contract, to only realise now that I want to upgrade again, that I was put on a 36 month contract. Have been phone Vodacom numerous times over the last 10 weeks without any feedback. They just keep saying that the query is being escalated and they will listen to recordings.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Aug 2024, 10:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply21 Aug 2024, 10:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
28 Aug 2024, 12:25Dear Anje.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you however responded via email.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you however responded via email.
Regards
Vodacom Consumer Website Team
Vodacom's reply28 Aug 2024, 12:25
Official
Dear Anje.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you however responded via email.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you however responded via email.
Regards
Vodacom Consumer Website Team
AB
Anje B's updateReviewer Update
18 Sept 2024, 09:51Another month later and still no proper feedback / solution.
AB
Anje B's update18 Sept 2024, 09:51
Reviewer Update
Another month later and still no proper feedback / solution.