Twincall mess, and customercare 111 service shocking

<p>I HAVE BEEN TRYING TO SORT OUT THE BELOW WITH VODACOM FOR MANY MONTHS NOW AND HAVE RECEIVED ABSOLUTELY NOTHING FROM THEM.</p> <p>ON SATURDAY EVENING 20 MAY 2017 I PHONED THE 111 CUSTOMER SERVICE NUMBER AT AT 21h51 AND WAS ON THE PHONE TO THEM FOR APPROXIMATELY 5 MINUTES AND HAND THE PHONE PUT DOWN IN MY EAR WITHOUT RESOLVING MY ISSUES. I THEN PHONED AT 21h58 AND HAD THE SAME DONE TO ME AGAIN. MONDAY MORNING 22 MAY 2017 I VISSITED THE CUSTOMER CARE SHOP AT CENTURY CITY AND WAS DEALT WITH BY A RUDE CUSTOMER CARE ASSISTANT WITHOUT RESOVING MY ISSUES. SUBSEQUANT TO THAT I HAVE SENT SEVERAL EMAILS TO VODACOM CUSTOMER CARE AS WELL AS TO ********** ********** and ********** I HAVE HEARD NOTHING FROM ANYBODY.</p> <p>I have received this message from Vodacom: </p> <p>You've used out-of-bundle data to the value of R10.65 on ********** 145 so far this month. To view balances dial *111# or use the My Vodacom App www.vodacom.co.za/app I have reported this to your Vodacom customer care shop in canal walk when the opened this morning.</p> <p>Your service *111# does not work and neither my Vodacom App.</p> <p>Your service stinks, and so does your 111 customer care.</p> <p>You need to get your house in order otherwise you WILL lose clients.</p> <p>I hope to hear from you soon.</p> <p>J. Vlok</p> <p> ********** 145</p> <p> </p> <p>When I became a Vodacom customer my service provider was Firstcall. They allocated to me a mobile phone no. ********** 145. Many years later the twin call service became available, which I decided to use. I received a SIM card and the no. is ********** 235. Obviously this no. became the slave number.</p> <p>When Firstcall disappeared and Vodacom SP became my service provider my numbers got changed around. Why? And why now can ********** 145 not be my main number again. If it has been changed around once, why can it not be changed around again. It's not impossible.</p> <p>The ********** 145 is the number all my clients know me by and is the number printed on my business cards.</p> <p>This email will eventually go right to the top. I must insist that this now happens immediately and that I am not inconvenienced anymore.</p> <p>The other issues are that I can now suddenly not by Data on the *111# or the Vodacom App on my phone. Why not? </p> <p>These issues must be rectified immediately.</p>