twice bitten by vodacom

n March 2015 there was ***** on my vodacom account,money was debited from my account without my permission, I then stopped debit.from order which was a convenient method of payment for me...apparently YOUR forensics department investigated..How did they not pick up an upgrade on my account the same month,yet I stated in my affidavidz the last I took a phone was in Nov 2013.So since March my accounts were suspended(1st tym ever since I had a contract) because of the *****,BUT I was still billed the normal amount plus the ********** amount,DON'T you as a service provider find anything wrong with this!??I am now BLACKLISTED because of VODACOM!!! How do u think I'm coping with all this.Two accounts opened in areas I haven't even been to in my life.Then VODACOM had the audacity yo threaten me with legal action.Really? Do you in any way think you are being fair.I should contact my Lawyer!