Twenty-six Thousand Rand Data Charge in 45 minutes

<p>I simply do not know who to send my own 19 Page Report on this matter so I am posting it here for all to see. </p> <p> </p> <p>Contacting vodacome to discuss the complaint has been an extremely frustrating excercsie which I do not even want to discuss at this stage. It seems that one can no longer resolve such issues face to face anymore. Ive been to several vodacom stores and all the personell can do is call the service numbers listed at the website. Leaving me in no better position than to have done it myself on my own phone.</p> <p> </p> <p>On the 22nd of September 2016 I notified the Vodacom billing call center and requested that a data usage investigation be logged. To date I have received no feedback on this request.</p> <p><br />What I have received however is a torrent of automated phone calls requesting I pay this amount without delay, in addition to several failed attempts to deduct this absurd amount from my current account as a normal debit order.</p> <p> </p> <p>I can demonstrate by way of contemporary records (sms, invoices and statements etc) that during the period of consideration where R26011.90 of data usage was accumulated, I had done all that could be reasonably expected of a client to remain within data bundle rates. It is in consideration of this demonstration that I would like to state my un-happiness about this unfortunate situation.</p> <p> </p> <p>Finally in view of the above and the fact that my cellphone account is as of this morning suspended (i.e. 23 November 2016). I shall in good faith settle my account in full, trusting that the matter is resolved favorably. I am fortunate to be able to settle this account, but I shudder to think of the South African homes who aren’t so lucky and their despair caused by your “default” data policy and/or errors.</p> <p> </p> <p>After 13 years of loyal support this is most disappointing.</p>