TB
Thomas B

1 reviews | Active since Jul 2020

07 Jul 2020, 16:42

TW Bartleman - Cellphone account number:***

TW Bartleman : Cell number:*** My average bill for the past 6 months have been R450-00 but for some or other unkown reason large amounts of data has been loaded to my cellphone for which I as a pensioner with no business connections has not asked for.I just use my banking and whatsup applications.This resulted my bill with Vodacom at one stage reached +-R15000-00 which Vodacom did to some extend rectify.At the beginning of July 2020 another 20GB was again loaded to my my account without me asking for it resulting my account with them to be R1088-00 again.A permanent solution just cannot be reached.It would be appreciated if you could assist me in solving this problem. If you provide me with your email address I could forward you with some of my latest emails to them in this regard. This morning Vodacom Flamwood Klerksdorp branch Mr Itumeleng accused me of disrespect and requested me to leave their branch after I called on their office on his request.I could confirm that with every of my many calls to their office to try and solve the issue I tried my best to treat him with all my respect and when I left his cubicle I thanked him for his assistance.

0
Replies (1)
Vodacom
Vodacom's reply08 Jul 2020, 09:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team