TV VOUCHER outstanding from Cyber Monday

I am still awaiting Delivery of a Cyber Monday TV Voucher. For the last three days i have had no interaction from Vodacom at all. I have email, Phoned, Posted on Facebook, and even the forum in the Admin section. i when i do speak to somebody i just get TF to another dept, and then they say i must speak to the dept that just Transfered me.

The one Agent even said to me , the have been instructed to tell the customer to speak to admin as they are the only ones that know, BUT ADMIN does not respond, They close the Ticket as soon as you request additional information.

Then we are still going to be audited by Digitial Planet and wait another Two weeks for Delivery for something we are paying for.

This is not the time of year to have these delays , esp a big company like yourselves