Turning clients to ********s

I've been a loyal client to Vodacom for the longest time, a lot happened when I had to renew my contract with them, I had to cancel my contracts. What happened after is that end of Feb 2026 I was charged R258.21,which when I went to Vodacom shop to enquire about it seems as if they didn't understand what was happening with it. Mid March when I was enquring about other contract deals they had, they couldn't help me because I was handed over to their "legal department " why?? Apparently I have an outstanding amount of about R9, 80. Why they didn't take it themselves if for some reason there was any amount, like they did end of Feb? Why Legal? I feel every bad as if I'm a ******** now. I'm absolutely done with Vodacom🚮.