Turning bad service to great service

I call in with a query on what's happening on my Vodacom account and put through to a gentleman called Sam, thee worst service ever. Sam doesn't listen to a clients query and just wants to argue, in my eyes he has no knowledge of what he's doing or talking about. After all the arguing he did with me I then ask to speak to the manager and to my surprise the call was ended.

I call back and I spoke to an amazing lady called Dinah who's the manager and if customer service was a person it would be her. He listened to my query and concerns and made me feel like I was important and being listened to which is so important in the customer service industry. These are the type of leaders we need. She the put me through to Jordinah who was just as amazing, she explained all to the T and made me understand,she definitely put a smile on my face. It's people like Dinah and Jordinah we need in such places and I hope Vodacom knows they have assets in their hands and you give these ladies a high five. Lol a increase would also be great for them, they deserve it.

Thank you very much ladies you made my evening and keep up the great work. 😊