Turning a frown upside down

What started out as a ********** experience with Vodacom, turned in to a pleasant one by Mandisa. She is friendly and efficient and a great addition to your team. I app**** for a data wifi ****le online last week monday with a promise of next day delivery. I then phone your online department on Wednesday only to be told no such order had been confirmed and I must \wait"to be contacted by a consultant for confirmation (so much for next day delivery) . After waiting for the remainder of the day I then phoned back asking them to process my application as they have me online now. I was told that the request would have to be removed by a manager from an \""online request\"" to Sharleen names"