FM
Faziela M

1 reviews | Active since Aug 2016

11 Aug 2016, 13:47

Turned away by Southgate staff

<p>Went to Vodacom store in Southgate Mall to have my vodacom tab 7 inch booked in.</p> <p>Neither staff at the store was friendly, showed a willingness to assist and just told me to visit another Vodacom care store as the system (i would assume) was locked.</p> <p>I asked for a Manager but no manager was on site (pathetic)!</p> <p>The staff couldve just taken down my details and all other necessary information that is required to log a cellphone in for repair and given me all their details so when they are not 'LOCKED' anymore thet couldve capture all the information - they did not use initiative!</p> <p>NOW, i want Vodacom to come and collect this cellphone to be repair as the contract i have is 1 month old, which makes this phone well still in its WARRANTY period.</p> <p>I have spent money and taken time off work to get this sorted out, but your unfriendly staff turned me away.</p> <p>I am disgusted by the service that was rendered to me!</p>

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Replies (1)
Vodacom
Vodacom's reply12 Aug 2016, 05:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team