Turn around time on call logged

<p>Call logged on 16.11. 2016. told to change the current linked number to wi-fi number as email was not working. Advised that turn around time is 24-48 hours!!!!!!! 18.11.2016 eventually spoke to a manager who assisted and told me that what I had been told about changing numbers was not correct. He fixed the problem for me immediately. Had access to email for a day. Someone then changed it back to the incorrect number as the call had obviously not been closed. It is now the 23.11.2016, excuses every time I call as to why it has not yet been sorted out. Advised that turn around time can be anything up to 7 days??????? Vodacoms customer service is absolutely shocking.</p>