DL
Dezlyn L
1 reviews | Active since Jul 2020
15 Dec 2021, 10:36
TUC
I am extremely frustrated at the pathetic service I'm getting from Vodacom subscriber collections. I have been requesting to be moved over to Top Up Collection. This has been first requested November 9th (an agreement was made and it was said I should wait 48hrs A MONTH LATER no service - i have been calling like a fool Spoke to Multiple agents Katlego ( which was very helpful ) Dorcas prince Bridgette and a Supervisor Morena ( who put me on hold for more the 10 minutes decides to drop the call and not call back ) I am a client and i have been in constant contact with Vodacom and I need this resolved because I'm totally helpless because besides all the dropped calls, no one is willing to help even after an entire month...PLEASE HELP
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Replies (3)
Vodacom's replyOfficial
15 Dec 2021, 11:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Dec 2021, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
DL
Dezlyn L's updateReviewer Update
15 Dec 2021, 12:24Please call me on the alternative number
DL
Dezlyn L's update15 Dec 2021, 12:24
Reviewer Update
Please call me on the alternative number
Vodacom's replyOfficial
28 Dec 2021, 07:45Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our accounts team for further assistance. Based on the feedback provided, our team assisted with your top up collections request.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our accounts team for further assistance. Based on the feedback provided, our team assisted with your top up collections request.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Dec 2021, 07:45
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our accounts team for further assistance. Based on the feedback provided, our team assisted with your top up collections request.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our accounts team for further assistance. Based on the feedback provided, our team assisted with your top up collections request.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,