tterly Disgraceful Service and Complete Failure to Deliver – Vodacom Fibre & LTE Complaint

My experience with Vodacom has been absolutely disgraceful, and this is now the second time I am forced to express my complete disgust at the shocking level of service I have received.

I previously lodged a complaint regarding the appalling service relating to my LTE package. I was promised a full refund, yet to date absolutely nothing has been paid. After sending countless emails and continuously following up, I eventually gave up because it became clear that dealing with Vodacom was a complete waste of time and energy.

Despite this terrible experience, I still made the mistake of taking out a Fibre contract with Vodacom because their fibre coverage in my area appeared to be reliable. The router was delivered on 21 April, and to date the installation has still not taken place. Once again, exactly as before, I have been sent from pillar to post with no accountability, no urgency, and no meaningful assistance from anyone.

The third-party installer, Vumatel, has been equally *********** and frustrating to deal with. The lack of communication, poor coordination, and complete disregard for customers is beyond unacceptable.

At this stage, I can honestly say that Vodacom’s service is utterly pathetic. I would strongly caution anyone considering migrating to Vodacom to think very carefully before doing so. My experience has been nothing short of a nightmare, and the company has proven itself to be completely unreliable and incapable of delivering even the most basic level of customer service.