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etienne F
1 reviews | Active since May 2014
08 Jun 2022, 19:17
TT Connect disconnecting vodacom users
Got an sms from TT Connect this evening and it reads as follows: Dear Vodacom fibre user. TT Connect regrets to inform you that fibre connectivity has been suspended for all Vodacom users. Please direct any queries to Vodacom.
Soon after that our connectivity went down. Phoned the 1904 line and the consultants dont know about it and say its being investigated. We can phone back tomorrow to check!!! We paid for a service which this provider is not delivering on.
The paying customer is left on the short end because of an issue between Vodacom and its providers. Action needs to be taken against Vodacom!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Jun 2022, 08:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jun 2022, 08:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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etienne F's updateReviewer Update
09 Jun 2022, 08:28Dear Vodacom. Thank you for the standardised reply. It is just as helpful as your consultant last night who promised feedback by 08:00 this morning. Needless to say there was no call and connection is still down.
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etienne F's update09 Jun 2022, 08:28
Reviewer Update
Dear Vodacom. Thank you for the standardised reply. It is just as helpful as your consultant last night who promised feedback by 08:00 this morning. Needless to say there was no call and connection is still down.
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etienne F's updateReviewer Update
04 Jul 2022, 09:49We have subsequently terminated our services with Vodacom. We have received confirmation that our services will be termintated as from 1 July, which strangely enough they acted on swiftly as our services are indeed terminated. Now I had to phone in again to get our ONT released as I cant join another provider without it being released! Another 24-48 hours waiting game. Shocking! POOR service!!
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etienne F's update04 Jul 2022, 09:49
Reviewer Update
We have subsequently terminated our services with Vodacom. We have received confirmation that our services will be termintated as from 1 July, which strangely enough they acted on swiftly as our services are indeed terminated. Now I had to phone in again to get our ONT released as I cant join another provider without it being released! Another 24-48 hours waiting game. Shocking! POOR service!!