trying to victimize customer and ***** my contract

I Mr Hamade have been a customer of vodacom for 20 years as a platinum member and have never experienced such rudeness and disrespect by a member of platinum desk who deals with high level customers .my upgrade is in december i went to vodacom in late november to upgrade before few days because im not available in december and i meet mr patric semelane at premium desk the one he act like big shot and he refuse to upgrade my contract and i must come back in december theni asked him to cancel my 2 contract and im going to another network i went back in the 9/01/2018 to find out that the non educated charmain of vodacom patric semelane remove my number from platinium and he try to explain to me that if he remove my number from platinium i cannot upgrade every year and i need to continue with my contract or pay for cancelation no sms no email nothing he forget time i sign in dec 2016 i signe for dec 2017 but he can ***** and extend my contract for dec 2018 how stupid he think people is anyhow im going to return debit order no more 3 to 4 thousand a month and my advocate will handle patric and vodacom for ***** patric and his manger forget we customers pay their salaries i dont advice vodacom to no one because its not same as it use to be plus it is more expensive then other networks see you guys in court