TRYING TO UPGRADE SINCE MID MARCH

I have been trying to upgrade since March 2016. First online via [URL Removed] After hearing nothing for almost two weeks, I started phoning vodacom upgrades ***4, when I eventually got to speak to a person, I was told to phone ***. Phoned that, after three days of holding on for 30 minutes to an hour, an option came up on 31 March 2016 for them to get called back. Finally after a couple of minutes, got a call back and the order was placed - all WOW service, got the sms to confirm upgrade etc.. Was told i will have my phone within 3 to 5 working days but the couriers will contact me in the meantime to arrange delivery, nothing, nada, no calls, no sms, nothing. I tried phoning, same story, no answer at *** and 082 111 just put me through and I am holding once again for over 30 minutes. Eventually got through to upgrades, and guess what, the rocket scientist on the other side of the line put me through to Vodacom optics or something like that.. WHAT??? I just want an update on my upgrade. Is Vodacom still alive and kicking? Is there still anybody working there? What must I do to get some service?