KL
Kim L

1 reviews | Active since Nov 2011

06 Jul 2017, 09:22

Trying to upgrade for 6 months

<p>My contract has been up for renewal. I having been going to the Vodashop in Westwood. each time I try upgrade my contract, the consultant offers me a package. Then advises me that his system is not allowing it. That I must leave it to him and he will call me in a day or so. Each time I don't hear from him again and go back in a couple weeks. Then he gives me a different excuse of how Vodacom head office has told him that the offer was just a test run and the system does not allow it. He will try something else & call me. And again I don't hear from him. I go back again and get given a different story and the cycle keeps continuing. Clearly Vodacom doesn't need the business. So I need to start looking around for which company can deliver on their offers.</p>

0
Replies (2)
Vodacom
Vodacom's reply06 Jul 2017, 09:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

KL
Kim L's update11 Jul 2017, 15:54
Reviewer Update

5 days and still no one has contacted me. Seems like Vodacom doesn't care about existing customers.