1 reviews | Active since Nov 2011
Trying to upgrade for 6 months
<p>My contract has been up for renewal. I having been going to the Vodashop in Westwood. each time I try upgrade my contract, the consultant offers me a package. Then advises me that his system is not allowing it. That I must leave it to him and he will call me in a day or so. Each time I don't hear from him again and go back in a couple weeks. Then he gives me a different excuse of how Vodacom head office has told him that the offer was just a test run and the system does not allow it. He will try something else & call me. And again I don't hear from him. I go back again and get given a different story and the cycle keeps continuing. Clearly Vodacom doesn't need the business. So I need to start looking around for which company can deliver on their offers.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
5 days and still no one has contacted me. Seems like Vodacom doesn't care about existing customers.
5 days and still no one has contacted me. Seems like Vodacom doesn't care about existing customers.
