LF
Lorena F

1 reviews | Active since Mar 2016

01 Mar 2016, 14:14

trying to terminate a contract

Good day. I turn to HelloPeter in the hope that I can finally get a response from Vodacom. I have moved overseas and have a 24 month data contract with Vodacom that expires at the end of March 2016. I have sent no less that 3 email to the contact centre advising them that I wish to cancel the contract and that they need to confirm receipt and cancellation in writing. I have not had a single response. The reference was 001C8aBC6RVK6WYF and I even escalated it ECLO. Nothing. No interest. So again: I hereby wish to give notice of termination of the data contract at the end of March 2016. Cell number linked to this data contract is ***; account number I***. Note this is a data contract, it is in a modem, not a phone, I want confirmation sent to my email not to my phone (so that I can have record thereof). So please people, if you have any self respect confirm cancellation in writing. I don't really care that you are *********** and incapable of customer service, just confirm cancellation.

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Replies (1)
Vodacom
Vodacom's reply01 Mar 2016, 14:39
Official
Hello lofourie,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team