1 reviews | Active since Mar 2016
trying to terminate a contract
Good day. I turn to HelloPeter in the hope that I can finally get a response from Vodacom. I have moved overseas and have a 24 month data contract with Vodacom that expires at the end of March 2016. I have sent no less that 3 email to the contact centre advising them that I wish to cancel the contract and that they need to confirm receipt and cancellation in writing. I have not had a single response. The reference was 001C8aBC6RVK6WYF and I even escalated it ECLO. Nothing. No interest. So again: I hereby wish to give notice of termination of the data contract at the end of March 2016. Cell number linked to this data contract is ***; account number I***. Note this is a data contract, it is in a modem, not a phone, I want confirmation sent to my email not to my phone (so that I can have record thereof). So please people, if you have any self respect confirm cancellation in writing. I don't really care that you are *********** and incapable of customer service, just confirm cancellation.
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
