TRYING TO SORT OUT MY VODACOM ACCOUNT FOR OVER A YEAR!!!

I have been a Vodacom customer for nearly 30 years and I am beyond frustrated and disgusted with the terrible client service and account management that I have experienced over the last year!!! I have made many, many phone calls sometimes sitting on hold for over half an hour and have numerous reference numbers but still have not been able to resolve my queries or come to a resolution. I have 3 main issues: My account was incorrectly allocated to Debt Review in June 2021 – my numbers were all deleted and after many frustrating phonecalls I managed to “retrieve” my numbers and get myself back online. Bearing in mind that I am a sales rep, have been with my company for 12 years and all my clients use this number to get in contact with me, so me being offline for a week severely affected my earnings! Since the above happened, I have been trying to get my account back to contract with a debit order. This month on the 1st August 2022 – YES A WHOLE YEAR LATER….Vodacom finally ran a debit order on my bank account!!!!! Without letting me know that they were going to run it!!! Which meant I had paid my cellphone bill manually and then they ran the debit order for the same amount – which meant that I was R3500 short in my bank account for the month???!!! I called in as soon as I discovered this, to be told that a refund would be processed and should be in my bank account in the next 7 days……it’s the 15th August 2022 and there is still no refund being processed on my account. 1st August call – sent Reference Number – *** – via SMS to my Mom’s phone, which is on my contracts – not MY CELLPHONE which has always been the main number on the account?? 10th August call – spoke to Tfhegofatso – using same reference as above – he advised me to send an email to *** – to request a credit. This he assured me will be quicker and I should have the refund in about 3 days. I dutifully sent the email (see attached and have not had any response or acknowledgement of the email. 12th August call – Ref: *** – Linda Kungwayo – THIS LADY NEEDS A PROMOTION, she was amazing, answered all my questions and told me that she has escalated this query. I only received and sms with the ref. number on Monday 15th August – telling me that my query had been escalated – ONCE AGAIN SENT TO MY MOM’S PHONE AND NOT MINE! 10th August Call – I was also provided a reference number *** for my query regarding the fact that my contract dates have been extended by 8 months and 9 months, I am challenging this because the sms received said that because my account was on prepaid while they were trying to get it back to normal – they have extended the contracts by 6 months – NOT correct! My contracts have been extended by 8 months and 9 months – some random dates for some reason?? WHY AM I BEING PENALISED FOR VODACOM’s INEFFICIENT SYSTEMS AND LACK OF COMMUNICATION BETWEEN DEPARTMENTS??? I literally called a couple of times a week to try and sort out the issue on my account with ZERO changes or solutions until I managed to find someone who was clever enough to get to the bottom of the problem and my account was sorted out in MAY 2022?? It was not that I didn’t want to pay my account, it was that Vodacom kept on sending me R0,00 invoices and telling me that I owed them R85K when I didn’t as the account was supposed to go back to contract in June last year. 15th August – 4 calls later – after being cut off twice and being put through to Subscriber Collections – I still have no idea when I will get my refund as the lady I spoke to in Subscriber Collections said that her system doesn’t give her access to that information. But she wanted to find out if I was still within the prescribed turnaround time???!!!! 7-14 days apparently FROM when you reqeuest is processed? HOW DO WE FIND OUT WHEN THE REQUEST WAS PROCESSED? WHICH REQUEST OUT OF THE NUMEROUS ONES I HAVE SENT AND NUMEROUS REFERENCE NUMBERS I HAVE??? PLEASE CAN SOMEONE ANSWER ME AND LET ME KNOW WHEN AM I GOING TO GET MY DAMN MONEY BACK? A VERY UNHAPPY VODACOM CUSTOMER!!!