Trying to sort my account for ages but no help what so ever!!

Item: Vodacom
Rating: 1
Author: Anel N

If I could give 0 stars I would have!

I'm sick and tired to try and pay my account! How is this possible for a person to struggle to pay your account? I've been phoning since May 2024 to try and receive my account so that I can make sure to pay my account monthly but no help from the call center or the eager agent that harassed me to get my business. Can someone PLEASE contact me via this complaint so that I can sort this as this is causing me a lot of stress.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

29 Aug 2024, 08:10

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply29 Aug 2024, 08:10

Official

Vodacom's replyOfficial

29 Aug 2024, 10:19

Vodacom's reply29 Aug 2024, 10:19

Official