SS
Sasavona S
1 reviews | Active since May 2018
31 Oct 2023, 16:39
Trying to rip me off
I took out 24 month contract on 15 November 2021. The first debit went off on 15 December 2021. I have so far made 23 payments. I called to request cancelation since I have one more payment remaining.
Instead of canceling my contract like I requested, you are telling me that my contract ends in January 2024. How is that possible?
How does a 24 month contract become 26?
Please cancel my contract. And no, I am not paying any cancelation fee. I have paid all but one of my 24 installments and I have given you the requisite notice.
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Replies (2)
Vodacom's replyOfficial
01 Nov 2023, 07:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Nov 2023, 07:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
SS
Sasavona S's updateReviewer Update
01 Nov 2023, 18:35You are mad of you think I am going to pay R 2 000 for services not received.
Ironically, the so-called quotation that you sent me clearly states that my previous contract ended on 31 December 2021. I upgraded in November 2021. How then is 24 months ending in 26 months?
I have given you the requisite notice. What you do with it is upto you but my contract ends on 30 November 2023 according to my payments. I will not be paying you from 1st of December.
Ironically, the so-called quotation that you sent me clearly states that my previous contract ended on 31 December 2021. I upgraded in November 2021. How then is 24 months ending in 26 months?
I have given you the requisite notice. What you do with it is upto you but my contract ends on 30 November 2023 according to my payments. I will not be paying you from 1st of December.
SS
Sasavona S's update01 Nov 2023, 18:35
Reviewer Update
You are mad of you think I am going to pay R 2 000 for services not received.
Ironically, the so-called quotation that you sent me clearly states that my previous contract ended on 31 December 2021. I upgraded in November 2021. How then is 24 months ending in 26 months?
I have given you the requisite notice. What you do with it is upto you but my contract ends on 30 November 2023 according to my payments. I will not be paying you from 1st of December.
Ironically, the so-called quotation that you sent me clearly states that my previous contract ended on 31 December 2021. I upgraded in November 2021. How then is 24 months ending in 26 months?
I have given you the requisite notice. What you do with it is upto you but my contract ends on 30 November 2023 according to my payments. I will not be paying you from 1st of December.